Panaji: August 31, 2017 …. The inauguration of online portal of Public Grievance will be held on September 1, 2017 at 10 am in the Conference Hall of Minister block at the hand of Chief Minister, Shri Manohar Parrikar. The Department of Public Grievance has been making endeavors to bring excellence in public service delivery to redress grievance of citizens in a meaningful manner by effectively coordinating with different Government Departments/Organization and trying to eliminate the causes of grievances. In this endeavor Department of Public Grievance has now launched an online service aimed at providing the citizens with a platform to redress their grievance. If the citizens have any grievance against any Government Departments/Organization in the state, they may lodge their grievance at www.goaonline.gov.in which will go to the concerned Department for immediate redressal. The system is being introduced from today and feedback from public, if any, is awaited.
Even citizen who wishes to register their grievance will have to register themselves on www.goaonline.gov.in by providing basic information like name, address, mobile no, aadhar no, date of birth, email id. On successful registration the citizen can login using their credentials and enter the details of their grievance including the concerned department towards whom the grievance is being registered.
Upon successful submission of the grievance the citizen will be intimated and the acknowledgment numbers will be sent via sms and email. The grievances thus submitted are then received by the concerned department online and the redressal process is completely online. The citizen will always intimated regarding the status of their grievance via SMS and emails on regular basis.
The advantages of the online grievance registration service to citizen is that the citizens need not visit the departments to file their grievances. They can now register their grievance online. All status updates of the grievance redressal will be intimated to the citizen via SMS and email. Citizens will also be able to check the response towards the grievance through the portal. Since the online grievance service will be tune with time bound service delivery as such delay if any will be tracked in the government machinery.