Panaji, April 22, 2016 … Maria Fatima De Souza, Associate Professor in Commerce and Officiating Principal of Government College of Commerce, Borda, Margao- Goa has been awarded Ph.D. Degree in Management for her Research Thesis entitled “Expectations of Justice in complaints redressal in Airline Industry” by Goa University, Taleigao at the Convocation held in February, 2016.
Ms. Fatima De Souza worked under the guidance of Dr. Purva G. Hegde, Head of Department of Management Studies- Goa University.
Fatima De Souza and Dr. Purva Hegde Dessai have published several research papers in International Journals of repute based on the research study. Their paper entitled “Perceived justice in Service Recovery efforts in Airline Industry” had received the best paper award at the International Conference organized by Symbiosis International, Noida, in the year 2013.