Panaji, May 9, 2017 …  As a part of initiative to provide time bound and effective services to all the people in Goa through the Office of Mamlatdars, Dy. Collectors and Collectorate Offices various steps have been planned and implemented.

 While giving these services there can be some grievances which have to be brought to the notice of Head of Department and the Government in order to resolve the same. In order to facilitate the people to raise their grievances, various methods like drop boxes have been adopted. As the part of this initiative an email ID: has been created which is being directly monitored by Office of Collector (North), Collector (South), Mamlatdars, Revenue Department and Office of Minister for Revenue.

 All the Citizens of Goa are therefore requested to use this email ID for logging their grievances regarding any of the services given by the Office of Mamlatdars, Dy. Collectors, Collectors and Revenue Department in Goa.


  1. Appreciate steps taken by you to solve the grievances of the people.
    I would like to inform you that the Mamlatdar/Collectors etc., give appointment but do not keep the appointments. When we approach the department another date is given. Here I would like to know if the bureaucrats are not liable to keep the appointments.
    Example: My case is in the Court of Sub Divisional Magistrate at Mapusa Goa, I have so far been given dates more than 30 times (2013 to 2017), I am now more than 77 years old and for me to attend the case I have to travel from Colva to Mapusa, and all that happens is that I reach the office before the appointed time of 10:30 am after spending a lot of money and time and then I am given another date.
    Please do something about the appointments given by the bureaucrats so that the cases are taken up on the appointed date and disposed off.
    Rufus Dias


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