Panaji:  May 12, 2016 … The Telecom Regulatory Authority of India, Bangalore, conducted the Telecom Consumer Outreach Programme to create awareness among consumers about their rights and privileges at Margao, recently.

The objective of the programme was to educate consumers and take feedback apart from creating awareness among telecom and broadcasting consumers and stakeholders about TRAI initiatives in recent times to protect the interest of telecom consumers. The programme provides the platform for an interactive interface between Telecom Service Providers, Consumer Advocacy Groups and telecom consumers.

A large number of telecom consumers, representatives of Telecom Service Providers, representatives from consumer forums and officials /officers of government organizations participated in the programme.

Smt. Latha H.C and Shri P.S.R. Murthy, both Senior Research Officer, Regional Office, TRAI, Bangalore explained the role and functions of Regional Office, and the initiatives taken for telecom consumer protection.  TRAI regulations like enrolment as a consumer, Quality of Service, Telecommunication tariffs, Mobile Number Portability (MNP), Unsolicited Commercial Communications (UCC), and Complaint Redressal Mechanism, Value Added Services, Digital Addressable Cable TV System(DAS) etc. were highlighted.

The participants raised some issues relating to the service provided by different telecom service providers and gave suggestions also during the interaction session. The TRAI officials instructed the respective service providers to note the issues and resolve them at the earliest.  Questions regarding digitisation, compatibility of set-top boxes etc by cable operators were also raised.

Shri G. Murlidharan, Senior Research officer, TRAI, Bangalore also participated in the programme and guided the consumers on various issues.


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